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Privacy & Cookies Policy
CHS (Cookerco Home Supplies) is an wholly owned division of The Cooker Co and is committed to protecting and respecting your privacy. CHS operates under the direct control of The Cooker Co governance and in compliance with all Cooker Co Policies and Procedures, UK & European legislation.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We may collect and process the following data about you: information that you provide by filling in forms on our site. The details of transactions and delivery address will be kept on record for the duration of the warranty period. We may also ask you to complete customer satisfaction surveys that we use for research purposes, although you do not have to respond to them;
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Please see Cookies Policy below
Any payment transactions will be encrypted and processed by secure third party payment gateways such as PayPal or WorldPay. We do not have access to this data and will not make any attempt to gain access to this data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your your information
We use information held about you in the following ways: to carry out and to enable our third party agents and suppliers to carry out our obligations arising from any contracts entered into between you and us (such as the purchase of a product), to process and to enable our third party agents and suppliers to process payments made by credit/debit card, including validation of your personal data against third party databases (for example credit reference agency to guard against fraud. Your data will not be used for credit checks and your credit rating will not be affected to ensure that content from Our Site is presented in the most effective manner for you and for your computer to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes to allow you to participate in interactive features of our service, when you choose to do so
We will not use your data, to be shared or used by third parties other than as described above..
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or enquiry from you.
You have the right to ask us not to process your personal data for marketing purposes. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Cookies are small text files that are placed on your web-enabled device when you visit a website that are used by websites in various ways to personalise and enhance your website experience. For example, they may be used to recognise you when you return to a website, remember your preferences, monitor your use of websites in an anonymised manner so as to improve the website’s efficiency and user-friendliness or to provide you with personalised suggestions.
The European Interactive Digital Advertising Alliance Keeps a website where people can opt out of receiving internet based advertising from some or all of the network advertising companies participating in the program. You can find information about the EIDAA at:
Google Analytics may be used to help make this website work better and help us to understand which parts of the website are being utilised. Google Analytics anonymously tracks how visitors interact with a website, including where they came from and what they did on a site. Google Analytics offers an opt-out provision for website visitors who do not want their data to be collected. You can receive more information about this at:
How long We Keep Your Information
Your information will be saved for a period of time needed to fulfil legitimate and lawful business purposes in accordance with our records retention notices and applicable laws and regulations
How to Contact Us
You have the right to request information from us on how your personal information is being used and with whom that information may be shared. There may be limitations on our ability to comply with your request.
You can make requests of this kind (including raising a complaint) by contacting us at:
Last updated: May 2020