OUR TRANSPARENT POLICIES
Important Information to Know
Homesshop-northamerica is part of UK based CHS (Cookerco Home Supplies) that is an wholly owner division of The Cooker Co. We are committed to providing an excellent customer experience. CHS operates under the direct control of The Cooker Co governance and in compliance with all Cooker Co Policies and Procedures.
Detailed Information of these policy
Customer Care Policy
We know that despite our best efforts sometimes things go wrong and you are left less than satisfied.. If you are not happy we encourage you to tell us about it.
Please email us with your name and the word COMPLAINT in the title to firstname.lastname@example.org . This will ensure we can react quickly to the issue and differentiate your concerns from general comments and enquiries we receive.
We will acknowledge receipt of your complaint within 2 working days. Subject to the nature of the complaint we will carry out an internal investigation and let you know the outcome of this investigation.
Product Warranty issues
If the complaint relates to a damaged or faulty product then we may direct you to the manufacturers warranty coverage.
Please ensure that you keep the purchase receipt and, in requested to do so, register the product with the Manufacturer in compliance with Manufacturers instructions. IMPORTANT: Failure to do so may invalidate the manufacturers warranty
IMPORTANT CHS has no liability for works carried out by third party organisations.
We will seek to reach a mutually valuation for any compensation, however where this requires the involvement of our insurance provider then the information will be passed to the insurers loss adjuster for resolution.
Delivery related issues
Our delivery partners operate their own complaints processes and we will happily support you in reaching a solution with the delivery partner. Please ensure that all products are inspected for damage directly after delivery.
Where possible ensure that there is no damage to the delivery packaging whilst the delivery operative is still at your property before signing to accept the delivery. Please take photos of any and all damage or dents to the unopened packaging and get these recorded by the operative. DO NOT accept the delivery if there is clear signs of damage to the packaging.